At Bellavance Homes, your privacy is a fundamental right we are committed to protecting. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the choices you have. We comply fully with the Nigeria Data Protection Act 2023 (NDPA) and all applicable regulations issued by the Nigeria Data Protection Commission (NDPC).
Introduction & Who We Are
This Privacy Policy applies to Bellavance Homes Nigeria ("Bellavance," "we," "us," or "our"), a real estate company registered under Nigerian law with its principal address at Ballevance Homes, Elpanthomath Park, 14B, Accra Street, Wuse zone 5, Abuja.
This Policy applies to all personal data we collect through our website, mobile application, social media platforms, in-person interactions, telephone calls, and any other means by which you interact with us. It applies to clients, prospective clients, website visitors, agents, partners, and any other individuals whose data we process.
We process your personal data only when we have a lawful basis to do so, and only to the extent necessary to provide you with our services or meet our legitimate business interests — never to sell to third parties for marketing.
Personal Data We Collect
We may collect the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, title, date of birth | Client onboarding, KYC compliance |
| Contact Data | Email address, phone number, postal address | Service delivery, communications |
| Financial Data | Budget range, source of funds (for transactions) | Property matching, anti-money laundering |
| Property Preferences | Location, property type, bedroom count, price range | Personalised property recommendations |
| Usage Data | IP address, browser type, pages visited, click behaviour | Platform improvement, analytics |
| Communication Data | Emails, WhatsApp messages, call records (with consent) | Service delivery, dispute resolution |
| Marketing Data | Communication preferences, consent records | Targeted communications (where consented) |
We do not collect special categories of personal data (such as health, biometric, or religious data) unless strictly required and with your explicit consent. We do not knowingly collect data from children under 18.
How We Collect Your Data
We collect personal data through the following means:
- When you complete enquiry or contact forms on our website
- When you register for property viewings or events
- When you communicate with us via phone, email, or WhatsApp
- When you engage our agents for property search or transaction services
- When you subscribe to our newsletter or marketing communications
- Cookies, web beacons, and similar tracking technologies when you visit our website
- Server logs recording your IP address, browser type, pages visited, and timestamps
- Analytics platforms (e.g. Google Analytics) used to understand platform usage
- Property developers and partner agencies referring clients to us
- Publicly available sources (e.g. business directories, social media profiles)
- Referrals from existing clients or professional networks
How We Use Your Data
We use your personal data for the following purposes:
- Service Delivery: To process enquiries, arrange viewings, match you with suitable properties, and facilitate transactions
- Client Relationship Management: To maintain records of your preferences and history with us for seamless ongoing service
- Communications: To respond to your queries, send property updates, transaction notifications, and service-related information
- Marketing: To send property listings, market reports, and promotional materials where you have consented or have an existing relationship with us
- Legal & Compliance: To comply with Nigerian law, including anti-money laundering (EFCC Act), Know Your Customer (KYC) requirements, and court orders
- Analytics & Improvement: To analyse how our platform is used and improve our services, listings, and user experience
- Security: To detect, prevent, and investigate fraudulent activity, data breaches, or misuse of our platform
Legal Basis for Processing
Under the Nigeria Data Protection Act 2023, we rely on the following lawful bases for processing your personal data:
- Consent: Where you have given clear, informed, and unambiguous consent (e.g. subscribing to our newsletter or agreeing to marketing communications)
- Contractual Necessity: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request (e.g. preparing a property search brief)
- Legal Obligation: Where we are required to process data to comply with applicable Nigerian law (e.g. AML/KYC obligations)
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests (e.g. analytics, security, fraud prevention)
You have the right to withdraw consent at any time where consent is our lawful basis. Withdrawal of consent will not affect the lawfulness of any processing carried out before withdrawal.
Sharing Your Personal Data
We do not sell, rent, or trade your personal data to third parties for commercial gain. We may share your data only in the following limited circumstances:
- Property Developers & Vendors: Where necessary to facilitate a property transaction you have initiated, with your awareness
- Professional Service Providers: Solicitors, surveyors, mortgage brokers, or other advisors engaged in connection with your transaction
- Technology & Platform Providers: Trusted service providers (e.g. website hosting, email platforms, CRM) who process data on our behalf under data processing agreements
- Regulatory Bodies & Law Enforcement: Where required by Nigerian law, court order, or to protect the legal rights of Bellavance Homes
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice to you
Where personal data is transferred outside Nigeria (e.g. to cloud servers), we ensure appropriate safeguards are in place in compliance with the NDPA 2023 — including Standard Contractual Clauses or transfers to countries with adequate data protection legislation.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Our general retention periods are:
| Data Type | Retention Period | Rationale |
|---|---|---|
| Client transaction records | 7 years after transaction | Nigerian tax and AML legal obligations |
| Enquiry / lead data (no transaction) | 2 years from last contact | Legitimate interest in follow-up |
| Marketing consent records | Duration of consent + 1 year | Evidence of lawful marketing |
| Website usage / analytics data | 26 months | Platform improvement analysis |
| CCTV / office visit recordings | 30 days | Security purposes only |
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Access controls ensuring only authorised personnel can access personal data
- Regular security assessments and penetration testing of our systems
- Staff training on data protection obligations and security practices
- Secure, password-protected systems with multi-factor authentication for admin access
While we take all reasonable steps to protect your data, no internet transmission or electronic storage method is 100% secure. In the event of a data breach that is likely to affect your rights, we will notify you and the NDPC in accordance with the NDPA 2023.
Your Data Rights
Under the Nigeria Data Protection Act 2023, you have the following rights regarding your personal data:
To exercise any of these rights, please contact our Data Protection Officer at ballevance@gmail.com or via our Contact page. We will respond within 30 days of receiving your request. We may ask you to verify your identity before processing your request.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Enable core site functionality (e.g. session management, security) | Session / 1 year |
| Analytics | Understand how visitors use our site (Google Analytics) | Up to 26 months |
| Functional | Remember your preferences (e.g. saved searches, language) | Up to 12 months |
| Marketing | Deliver relevant property listings and ads (with consent only) | Up to 6 months |
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform. For more information on managing cookies, visit allaboutcookies.org.
Third-Party Links & Platforms
Our website may contain links to third-party websites, social media platforms (Instagram, X/Twitter, Facebook, WhatsApp), and developer microsites. Once you leave our platform, this Privacy Policy no longer applies.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of every site you visit. Our social media presence is subject to the data practices of those platforms (Meta, X Corp, etc.).
Children's Privacy
Our services are not directed to, and we do not knowingly collect personal data from, individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at ballevance@gmail.com. We will take prompt steps to delete such data from our records.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this document
- Where feasible, notify you by email or via a prominent notice on our website
- For significant changes affecting how we use your data, seek fresh consent where required
Your continued use of our services after any change to this Policy constitutes acceptance of the updated terms. We recommend reviewing this Policy periodically.
Contact Us & Data Protection Officer
For all data protection enquiries, subject access requests, or complaints, please contact our Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.